Returns

At eLanVee we want you to be delighted each and every time you shop with us.  Occasionally, we understand that you may wish to return items.

Items can be returned direct to us within 14 working days for exchange or refund.

Before returning any goods to eLanVee, customers must first obtain a Return Authorisation (RA) number by either emailing details to returns@elanvee.co.uk or by telephone either 07980 468615 or 07882 109811

Due to hygiene reasons we are unable to accept returns of earrings, this does not affect your statutory rights.

When returning items to eLanVee, the item(s) must be in its original pristine condition and packaging.  The RA number MUST be quoted on all returns along with your original invoice.

When you receive your RA number you will also be given details of how & where to return your item.

Please note that you MUST obtain a proof of posting when returning your item(s) to us.