Terms and Conditions

Prices

Prices are quoted including UK Value Added Tax, currently 20%.

Guarantee

We try our best to ensure that our customers are delighted with every purchase. Therefore each piece of eLanVee Jewellery comes with a 14-day guarantee. If for any reason you are unhappy with your purchase, you can return it to us, in its original condition, within 14 days. Unfortunately, due to Health & Safety Regulations we are not able to exchange earrings.

Payment

Our on-line credit card transactions are processed through the highly-respected secure payment service Paypal / Stripe.

Returns

Earrings

Due to Health and Safety Regulations we are unable to accept returns of earrings unless they are damaged, defective or have been sent to you in error.

All Other Items

If for any reason you are unhappy with your purchase, you can return it to us, in its original condition, within 14 days for a full refund, replacement or exchange.

Defective Items

If you receive an item that is defective, damaged or has been sent to you in error, we would appreciate it if you would inform us as soon as possible so that we can begin to sort out the problem immediately. To report a problem, please e-mail info@elanvee.co.uk or phone on 07980 468615 or 07882 109811

Customer Service

We always work hard to maintain a personal relationship with our customers, and we rely on your feedback to ensure that we are providing a quality service. Our customer comments have also helped us with our choice of stock and designs. If you are dissatisfied in any way or have a suggestion to make, we want to hear from you. Please feel free to email us at info@elanvee.co.uk or call us on 07980 468615 or 07882 109811

Returns and refunds

On the rare occasion that the product you ordered is not available, we will contact you as soon as possible to discuss the appropriate action (i.e. full refund or a substitute product with a part refund or extra payment as required

Product Descriptions & Photography

Close up pictures are provided where applicable to allow you to clearly see the jewellery. Therefore it is vital that you pay close attention to the measurements provided in each product's description.  This will provide you with an accurate idea of how big your jewellery will be when it arrives.

Whilst we consider that our photographs accurately depict the colours of the jewellery displayed on our website, they cannot be guaranteed 100% accurate, as this will vary depending on each individual computer settings.

Packaging

All our jewellery is beautifully packaged in an organza bag, ready to give as a gift.

 

Website Content

eLanVee Jewellery website does not contain any content unsuitable for minors or offensive materials, however, we cannot be held responsible for the content of any third party websites we provide links to from this site.